Shipping Policy

Shipping & Return Policy
Last Updated: July 24, 2026

Shipping
The Cellology Singapore online store is dedicated to customers in Singapore. We currently only ship within Singapore for orders placed through this website.

STANDARD DELIVERY COSTS
Orders are delivered through the Company's designated logistics partner. We offer FREE SHIPPING on all orders above SGD 50. A flat shipping fee of SGD 5.00 applies to orders below SGD 50.

BASIC TERMS & CONDITIONS OF SHIPPING

1. Shipping Time: 2–5 Business Days
 Orders are generally processed after payment has been successfully confirmed and are usually delivered within 2–5 business days during non-promotional periods. During major promotional events, public holidays, or periods of high order volume, delivery times may be extended.

2. Delivery Information
 Please ensure your shipping address and contact details are accurate when placing your order. The Company shall not be responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete information provided by the customer.

3. Order Cancellation
 Orders may only be cancelled before they have been processed for shipment. Once an order has been dispatched, it cannot be cancelled.

4. Goods and Services Tax (GST)
 Unless otherwise stated, all prices and shipping charges displayed on the website are exclusive of the prevailing Goods and Services Tax (GST).

Returns & Replacements
If your order is missing, arrives damaged, defective, or you have received an incorrect item, please contact us as soon as possible. We will review your request and, where applicable, arrange a replacement or refund. If you wish to return a product for any other reason, you may submit a return request within 30 days of receiving your order. Please include your order number in all communications to help us process your request more efficiently.

Only products purchased through the Cellology Singapore online store may be returned for a refund or replacement. Products purchased from other retailers or websites are not eligible.
Returned products must be unused, unopened, and in their original condition. We cannot accept returns for products that have been opened, used, damaged after delivery, or no longer have their original packaging or protective seals. Bundle sets or promotional packages must be returned in full to qualify for a refund or replacement.

Where a return is approved due to a damaged, defective, or incorrectly delivered product, the Company will bear the reasonable return shipping costs. For all other approved returns, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable unless otherwise required by applicable law.

If a return request is approved, the returned product will be inspected upon receipt before the refund is processed. Refunds will be issued to the original payment method after the returned product has been received and verified. The time required for the refunded amount to appear may vary depending on your payment provider or financial institution.

The Company is unable to provide refunds or replacements for orders confirmed as successfully delivered by the courier but subsequently lost, misplaced, or stolen, or for products damaged due to misuse, improper handling, accidental damage, or improper storage after delivery.

For any questions regarding shipping, returns, replacements, or refunds, please contact us at help_sg@dermacorp.kr.